Support

Need help with PurePaw?

For account help, Premium questions, product scan issues, or account deletion requests, contact PurePaw support.

Contact

For the fastest help, include the email address connected to your PurePaw account and a short description of the issue.

1

For login issues, account questions, or account deletion requests, contact support with the email connected to your account.

2

Subscription billing, renewals, cancellations, and refunds are managed through the Apple App Store or Google Play account settings.

3

If a scan result appears incorrect or incomplete, include the product name, barcode if available, and a clear photo of the label.

Veterinary concerns

PurePaw does not provide veterinary diagnosis, treatment, emergency care, or clinical decision support.

Medical concerns Contact a licensed veterinarian for symptoms, treatment decisions, allergies, or diet changes.

Emergency situations Contact a veterinarian, emergency veterinary clinic, or local emergency service immediately.

Product decisions Use PurePaw as one informational tool, not as a replacement for professional veterinary guidance.